TROVE PUBLISHING COMPANY, L.L.C.
PRIVACY POLICY
Trove Publishing Company, L.L.C. ("Trove") respects the privacy of its visitors and customers and understands the importance of privacy to visitors to its website. Trove collects and stores information so that it can efficiently provide information to its users and process your requests for additional information and materials and to process your orders. This privacy statement is designed to help you understand what information Trove gathers and what Trove does with the information.
Your Information. Personal identifying information, such as your name, street or e-mail address, phone number or any other information which, when used by itself or with other data, might identify a you or your company is only collected if you send it to us voluntarily, as part of using this website, or provide such information in connection with a request for information. Trove may also use this information to send you notices regarding Trove products and services and to further personalize your experience on its website. Personal identifying information is used only for Trove's legitimate business interests, including the aforementioned notices, to supply requested information, to answer your questions, and to comply with applicable laws and regulations.
Disclosure. By giving Trove your personal identifying information, you grant Trove the right to use this information for reasonable business purposes and in a manner consistent with the policies of Trove and applicable state and federal laws and regulations. Trove does not sell, rent or disclose your personal identifying information to any third party, except as described in this section. Trove may contract with reputable vendors to assist it in processing information or delivering the items that you may request. These vendors are restricted from using or selling the information for any purpose other than helping Trove to provide the materials and requested services. Trove may provide aggregate statistics about its customers, online traffic patterns and related information to reputable third parties, but these statistics will not include any personally identifying information. Finally, if disclosure of any information is required by law or by an appropriate government authority, Trove will comply accordingly. (See Disclosure Exceptions, below.)
Uses of Personal Information. Trove is committed to identifying the purposes for which personal information is collected at or before the time the information is collected and to documenting the purposes for which personal information is collected.
Trove collects personal information for the following general purposes:
(a) to establish and maintain its mailing lists. Our mailing lists are used to keep you up-to-date on the products, services and events which you are supporting. Trove may also produce new products and services, such as newsletters, magazines and books; or promote new activities and events such as lectures, conferences and seminars. Ministry mailing lists are used to inform you of these new products, services and upcoming events in which you may be interested.
(b) to effectively provide services: Trove maintains personal information about you in order to provide its products and services and correspond with you.
(c) to effectively fulfill transactions: Trove obtains and maintains sufficient personal information in order to complete administration, billing, accounting and collection for the sale and shipping of products or services you have ordered.
Cookies. As part of offering and improving its services, Trove may use “cookies" to store and sometimes track information about its online customers and users. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Cookies can make your use of the web easier by saving your status and preferences about Trove's website. Some parts of Trove's website, where you are prompted to log-in or that are customizable, may require that you accept cookies. Cookies by themselves cannot be used to find out the identity of any user. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent.
Your Control. You may, at any time, remove your personal identifying information from Trove's database. If you have submitted personal identifying information to Trove, and you wish to have it removed from its records, please e-mail us at . However, for its record keeping purposes, Trove will retain your personal identifying information if submitted for any previously completed registration on its website.
Information Requests. In the section of its website that allows you to access articles and other materials, Trove may ask for some personal information, such as name, mailing address and e-mail address, but this information will only be used by Trove to supply these materials to you or contact you, if necessary, to respond to your request for information and to contact you directly to respond to questions, comments or inquiries. Trove also may use the information to notify you about updates, new products or services. By using this website, you consent to the collection and use of this information by Trove.
Children. Trove strongly believes in protecting the privacy of children online ("children" are minors younger than 13). Therefore, Trove will not knowingly collect or use any personal identifiable information from children or knowingly allow children to register with it. Any information that is inadvertently collected from children will be deleted promptly upon discovery. As one measure to ensure that Trove does not gather personally identifiable information from children, Trove requires that all individuals provide a valid credit card number before completing a purchase. If Trove learns that it has inadvertently gathered personally identifiable information from "children", Trove will promptly remove such information from its records.
Use of Data Trove Collects
Personally Identifiable Information
Trove always wants to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, Trove uses your Personally Identifiable Information to allow us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you promotional offers Trove believes will be of interest to you
- Identify your product and service preferences
- Customize its communications to you
- Improve its merchandise selection and customer service
Your e-mail address will not be shared with any third parties. Instructions for unsubscribing from any newsletters, promotions or non-transactional related e-mails are included in every e-mail.
Non-Personally Identifiable Information
Trove uses the Non-Personally Identifiable Information that Trove collects from its customers and other visitors in a manner that does not personally identify any individual. Trove uses Non-Personally Identifiable Information to make its website more interesting and useful to you. Trove also tracks the pages or documents accessed within its website. This information is collected for systems administration and for analyzing and improving the value of the material available on its website. This Non-Personally Identifiable Information is used to help its advertisers or its site design team create advertisements its guests might like.
Trove contracts with an outside service that helps us to better understand your use of this website. Trove may place cookies on your computer so it can collect information related to your use of this website. This information allows Trove to refine and improve the site for its customers and other users. Trove does NOT collect any credit card, user name or password information or any other personally identifiable information nor will Trove use data that it collects for any other purpose and is contractually required to keep all the information collected for us in strict confidence.
Cookies: Like many other commercial sites, Trove's website utilizes cookies to collect information about how its website is used. A cookie cannot be read by a website other than the one that sets the cookie. Cookies can securely store a customer's password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a "shopping cart." For instance, cookies allow us to complete an e-mail field with your e-mail address if you revisit Trove's website and place an order. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your e-mail address.
Trove sends a cookie to your hard drive when you make an order to record the product name, category of product that you ordered, the amount paid, the order number and any referral codes. No personally identifiable information is recorded. When you click through to the website from a promotional e-mail, Trove's third-party advertising service partner may send a cookie to your hard drive recording your IP address and other related information.
Information Trove Shares with Others
Our Contractors
Trove contracts with other companies (credit card processors, shippers and website developers) to provide certain services to Trove to fulfill orders and create its website. In some instances, these contractors may have access to personally identifiable information but they are contractually obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out Trove' business.
These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Trove.
Third Parties
Trove does not make its postal mailing list available to any third parties, except mailing and fulfillment services under contract to protect that information. In addition, your e-mail address is never shared with any third party (except as described above to its contractors who use it ONLY to carry out Trove business.)
Disclosure Exceptions
Despite the policies listed above, Trove may disclose your personal information to appropriate third parties if Trove is required to do so by law or if Trove believes that such action is necessary:
- To comply with legal process such as a search warrant, subpoena or court order;
- To protect Trove's rights and property;
- To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
- To protect against misuse or unauthorized use of Trove's website; or
- During emergencies, such as when Trove believes someone's physical safety is at risk.
E-mail Use
When you provide us your e-mail address, Trove may send you e-mails necessary to process your order or respond to a request. For example, after you place an order at the website, you will receive an e-mail confirmation and, in most cases, an e-mail with package tracking information. Trove may send you promotional e-mail and newsletters. Instructions on how to unsubscribe are included in each e-mail.
Security Disclaimer. Trove always uses industry-standard encryption technologies when transferring and receiving data exchanged with its website. Trove has implemented appropriate security measures in its physical facilities to protect against the loss, misuse or alteration of information that Trove has collected from you at its website. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while Trove strives to protect your personal information, Trove cannot guarantee or warrant the security of any information you transmit to or from its website, and you do so at your own risk. Once Trove receives your transmission, Trove will do its best to protect its security on its systems. In the unlikely event of an interception OR UNAUTHORIZED ACCESS despite its efforts, Trove shall not be responsible for such interception OR UNAUTHORIZED ACCESS, or any DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) SUFFERED BY A CUSTOMER OR USER, EVEN IF Trove HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Trove DOES NOT WARRANT, EITHER EXPRESSLY OR IMPLIEDLY, THAT THE INFORMATION PROVIDED BY ANY CUSTOMER SHALL BE FREE FROM INTERCEPTION OR UNAUTHORIZED ACCESS, AND DOES NOT PROVIDE ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EACH CUSTOMER IS RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF HIS OR HER INFORMATION.
Disclaimer.
IN TRANSMITTING ELECTRONIC COMMUNICATIONS TO Trove, THE USER OF THIS WEBSITE MAY BE REQUESTING THAT Trove SEND INFORMATION TO OR CONTACT THE USER REGARDING OUR products OR OUR SERVICES. Trove WILL MAKE EVERY EFFORT TO ACCOMMODATE REASONABLE REQUESTS FOR INFORMATION PERTAINING TO OUR productS AND SERVICES IN A TIMELY MANNER BUT MAKES NO GUARANTEES FOR THE TIMELINESS OF SUCH RESPONSES. THE USER SHOULD BE AWARE THAT Trove IS NOT RESPONSIBLE FOR DELAY, NON-DELIVERY OR NON-RECEIPT OF ANY INFORMATION EXCHANGED BETWEEN Trove AND THE USER OR VICE-VERSA DUE TO INTERNET CONNECTIVITY PROBLEMS, MAN-MADE OR NATURAL DISASTERS, FORCE MAJEURE, COMPUTER MALFUNCTIONS OR INCORRECT CONTACT INFORMATION (INCLUDING BUT NOT LIMITED TO E-MAIL ADDRESSES, MAILING ADDRESSES, TELEPHONE, CELLULAR, PAGER OR FAX NUMBERS) SUPPLIED BY THE USER.
Changes to the Privacy Policy.
Trove may, at any time and without notice, add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on its website. If Trove decides to change its Privacy Policy, Trove will post those changes on this page so that you are always aware of what information Trove collects, how Trove uses it, and under what circumstances Trove discloses it. Any such change, update or modification will be effective immediately upon posting on the website.
CONTACT INFORMATION
Trove can be reached via e-mail at
Last updated January, 2008.
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